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1. How do I submit a Code Compliance complaint?

There are 4 ways you can submit a Code Compliance complaint:

• You can obtain a complaint form by visiting the Eric Rood Administrative Center in person.
• You can also call Code Compliance at 530-265-1222, option #4.
• You can download the complaint form (PDF) and return it to us.
• You can go to our online service request page.

When submitting a complaint, the reporting party must include their name and phone number.  The complaint form must also be signed by the reporting party.

2. Can I make an anonymous complaint?

No, anonymous or illegible complaints will not be processed. Reporting party information remains confidential except when disclosure is required by the Court.

3. I don’t want anyone to know who filed the complaint. Why do I have to sign the form?

Code Compliance’s policy, established by the Board of Supervisors, is that cases are generated through a formal complaint process, or through a referral from the Board of Supervisors or other agency.

That said, reporting party confidentiality is of great importance to the Code Compliance Division. Our office staff creates the case files that the Officers carry on site, and these files contain copies of the complaint forms-with all identifying information removed-so even the Officers have no knowledge regarding the origin of the complaint. The original complaint form remains in our office, in locked storage. Only when requested by the Court will this be information be released.

4. Will I be contacted regarding the complaint I’ve filed?

No. Reporting parties names are kept confidential, even from the Officers who work the individual cases. This means they have no knowledge of who filed a complaint or how to reach them. However, if you are interested in the status of the case, you can contact the Code Compliance Division.  Please allow 4 to 6 weeks from date of submission.

5. May I contact code compliance for the status on the complaint I’ve filed?

Yes. Please call our main number at 530-265-1222, option 4 and our office staff will be glad to answer your questions and route you to the Officer assigned to a particular case. Please understand that as investigations are ongoing and may end up in Superior Court, Code Officers may not be able to share all details of a case with you.

6. It appears nothing is being done on my complaint. Is any progress being made?

Most likely the County has started working with the property owner to resolve the violation. After receiving the case, a Code Officer will visit the property in question to confirm the existence of a violation.

Once confirmed, the property owner is given a specific set of tasks-and a time frame for completing those tasks-that will bring the property into compliance with the County’s Codes. If the property owner chooses not to work with the County to cooperatively resolve the situation, we begin a more formal legal process that may take an extended time to fully resolve.

7. What happens if the property owner won’t correct the violation?

It is Code Compliance’s goal to achieve voluntary compliance whenever possible, and we will do all within our power to assist property owners in resolving the issues on their properties. If a property owner chooses not to work with the County to correct the violations on their property, additional enforcement actions may be taken, including, but not limited to:

• Administrative or criminal citations
• Fines
• Liens filed against the property
• Nuisance abatement