News Flash

Nevada County News

Posted on: February 4, 2022

File a California Public Utility Commission Complaint

The recent winter storms caused record damage to local infrastructure, and although power has been restored, many Nevada County residents are still without internet or phone connectivity. Although Nevada County does not have oversight of local telecommunications and utility providers (such as AT&T, Suddenlink, or PG&E), we have been working closely with the California Public Utility Commission (CPUC) to elevate the ongoing connectivity issues Nevada County residents are experiencing. The CPUC is a state agency that helps Californians receive safe, clean, and affordable utility services.

Residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the CPUC’s online form and be ready to provide:

  • Name of the Utility Provider
  • Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
  • Account Number
  • Service Address (the physical location of the service. Is it a residence or business?).
  • Mailing Address (if different from service address).
  • Area code and phone number that pertains to the dispute.
  • A phone number where we can reach you.
  • Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
  • Include the utility provider’s response to your concern, if available.
  • If you have submitted this complaint to the CPUC before, provide your original case number, if possible.

CPUC staff will follow up with customers who file a complaint. If there is no satisfactory resolution from filing an online, informal complaint, residents should file a formal complaint with the CPUC, which will trigger a more intensive process.

Learn more about the CPUC complaint process at www.cpuc.ca.gov/consumer-support/file-a-complaint/utility-complaint

Nevada County staff is working directly with CPUC to submit resident concerns and complaints we’ve received to address these issues regionally. If you are unable to file a complaint online, please email Jeffrey.thorsby@co.nevada.ca.us.


Facebook Twitter Email

Other News in Nevada County News

Ana Acton and her family seared in and gathered around an off-road vehicle.

Be Ready for That Day

Posted on: July 14, 2022
Fire safety

Have a Fire Safe 4th of July

Posted on: July 1, 2022
Glenbrook Kiosk

Glenbrook Historical Kiosk Restored

Posted on: June 28, 2022

Burn Permits Required April 18, 2022

Posted on: April 15, 2022

Join the Assessment Appeal Board

Posted on: April 1, 2022
Beware of COVID-19 Testing Scams

Beware of COVID-19 Testing Scams

Posted on: January 28, 2022

Become a LAFCo Commissioner

Posted on: January 21, 2022
Sand and Sandbags

Rain on the Way

Posted on: December 10, 2021
Burn Pile_NewsFlash

Manage Your Burn Pile Safely

Posted on: November 19, 2021
Grass Valley Library Photo_NewsFlash

Library Extends Open Hours

Posted on: November 19, 2021
Ready Nevada County Round Logo

September is National Preparedness Month

Posted on: September 3, 2021