Customer Service

Customer Service

Customer Connect allows you to submit questions or comments, update your account information, make a payment, get case or payment information, and reset or change your PIN.

Call toll-free at 866-901-3212 or access on-line.

Customer Service Survey

Your input is important to us. Please take a moment to complete our Child Support Survey.

Ombudsperson Program

There is an Ombudsperson available to assist you by:
  • Helping resolve problems with your case
  • Explaining, and assisting in, the complaint resolution process
  • Providing information about other agencies
  • Evaluating customer satisfaction and suggesting ways to improve service


You may contact the Ombudsperson by calling (866) 901-3212. Additional information about the California Ombudsperson Program can be found on the California Department of Child Support Services website.

Complaint Resolution Facts

More information can be found on our local Complaint Resolution Facts page.